Shipping policy
General shipping policy
Poster Therapy Lab objects are made to order in Portugal and shipped internationally. This policy covers Mountain Mirror Charm, Lace Mirror and Treasure Box. Shipping options and prices depend on the product and destination.
Production time
- Mountain Mirror Charm: approximately 1 week before dispatch.
- Lace Mirror and Treasure Box: 10 business days before dispatch.
Production time is separate from shipping time. The transit estimates below start after dispatch and are given in business days.
Shipping prices and delivery estimates
All rates are in euros. Shipping is calculated at checkout based on your product, destination and available shipping service. Rates are calculated separately for each product profile and may be combined when an order contains products from different profiles. Free shipping is not offered automatically.
Mountain Mirror Charm — tracked shipping
| Destination | Standard tracked shipping | Express tracked shipping |
|---|---|---|
| Portugal | — | €9 · 5 business days |
| European Union | — | €9 · 5 business days |
| United Kingdom | — | €9 · 5 business days |
| United States | €16 · 15 business days | €38 · 5 business days |
| Canada | €9 · 15 business days | €38 · 5 business days |
| Rest of World | €9 · 20 business days | €38 · 7 business days |
— means this shipping service is not available for the destination. Transit times exclude production.
Lace Mirror and Treasure Box — express shipping
Estimated transit time: 3–5 business days after dispatch for the destinations below.
| Destination | Lace Mirror | Treasure Box |
|---|---|---|
| Continental Portugal | €10 | €5 |
| EU Core: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands and mainland Spain | €20 | €10 |
| EU Extended: Czechia, Denmark, Finland, Ireland, Poland and Sweden | €35 | €15 |
| United Kingdom | €45 | €25 |
| Norway and Switzerland | €55 | €30 |
| Continental United States | €70 | €25 |
| Brazil | €110 | €20 |
| Japan, Singapore, South Korea and Hong Kong SAR | €110 | €20 |
Taxes, duties and destination charges
EU shipping prices are final and there are no import duties within the EU. For destinations outside the EU, import duties, taxes, customs-processing fees and other destination charges are not included. These charges are the buyer’s responsibility and may be collected by the carrier or customs authority before or upon delivery.
Address requirements
A complete street address and telephone number are required for every shipment. PO boxes are not accepted for mirrors.
Mirror shipping is subject to final carrier address validation. We may contact you if the destination is classified as a remote or unsupported location.
Manual shipping quotes and excluded destinations
If your destination or shipping service is not available at checkout, contact us before ordering. We will confirm whether delivery is possible and provide a shipping quote.
Contact us for a shipping quote for any destination not covered by the relevant product table, or for the following excluded locations: Madeira and the Azores; the Canary Islands, Balearic Islands, Ceuta and Melilla; French overseas departments and territories and Corsica; Sicily and Sardinia; Greenland and the Faroe Islands; the Åland Islands; Caribbean Netherlands and other Dutch Caribbean territories; Alaska, Hawaii, Puerto Rico and United States territories; Svalbard; the Channel Islands and Isle of Man; PO boxes for mirrors; and remote or military addresses.
Excluded and unsupported destinations are considered case by case and are not available for automatic checkout.